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andrew11 [14]
3 years ago
11

According to PCN analysis, service operations exist only within the area(s) of: a. independent processing.b. independent process

ing and surrogate interaction. c. independent processing and direct interaction. d. surrogate interaction and direct interaction. e. independent processing, surrogate interaction, and direct interaction.
Business
2 answers:
topjm [15]3 years ago
7 0

Answer:

(D). surrogate interaction and direct interaction.

Explanation:

Process Chain Network (PCN) analysis involves designing an organization's processes in such a way that it brings about better interaction with customers.

The PCN analysis highlights three process areas which are; <u>surrogate interaction, direct interaction</u> and independent processing areas.

<em>Service operations only exist within the areas of </em><em>surrogate interaction and direct interaction</em><em>, because they require more interaction with customers and are more personal in nature.</em>

Slav-nsk [51]3 years ago
3 0

Answer:

The correct answer is letter "D": surrogate interaction and direct interaction.

Explanation:

The Process-Chain-Network (PCN) Analysis is a study that aims to improve processes in the delivery of goods or services to end-customers to optimize the interaction between sellers and buyers. That interaction could be <em>direct </em>or <em>surrogate</em>. In either way of interaction, the level of documentation needed is wide and requires participants of the PCN analysis to play specific job instructions.

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Answer:

false

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How does capital play an important role in the other factors of production?
OverLord2011 [107]

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Capital is an important factor of production because it's what allows labor and land to be purchased.

Explanation:

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Describe what would be some examples of fixed cost and variable cost on a farm?
EleoNora [17]
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Project S has a cost of $11,000 and is expected to produce benefits (cash flows) of $3,400 per year for 5 years. Project L costs
Kipish [7]

Answer:

Project S = $672.48

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Explanation:

Net Present Value (NPV) Is Calculated by Taking the Present day (Discounted) Value of all future Net Cash flows based on the Business Cost of Capital and Subtracting the Initial Cost of the Investment.

Using a Financial Calculator NPV calculations will be as follows:

Project S

CF0 = ( $11,000)

CF1  = $3,400

CF2  = $3,400

CF3  = $3,400

CF4  = $3,400

CF5  = $3,400

i = 14 %

NPV = $672.48

Project L

CF0 = ( $23,000)

CF1  = $6,900

CF2  = $6,900

CF3  = $6,900

CF4  = $6,900

CF5  = $6,900

i = 14 %

NPV = $11,500.

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A local college of business offers an outstanding graduate business school education program. Marissa pays the tuition to attend
rewona [7]

Answer:

Yes, it was a marketing exchange

The payment made of the tuition was exchanged for the knowledge that led Marissa to the new paid and satisfactory job.

Explanation:

Given that changing means taking one thing for another, in the context of marketing, we understand by exchange relationship an act of communication where the parts involved (two or more) make the offer and reciprocally deliver something of value ( comparison with other objects) and useful (measure of the satisfaction obtained when receiving something of value) that passes to the other part.

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3 years ago
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