Question

Brent, a waiter at a restaurant, always provides good service to the customers. He believes that his supervisor is fair and hopes that his supervisor would appreciate his performance by giving him a salary hike the next year. In the context of expectancy theory of motivation, this scenario best illustrates the factor of ________.a. valence
b. affiliation
c. reinforcement
d. instrumentality

Answer 1

Answer:

D, Instrumentality

Explanation:

Instrumentality can be defined simply to mean the importance of a person or thing to situations/events.

From the above question, Brent believes in his performance as being great in the restaurant and as such expect that his importance/contribution in the restaurant will be appreciated and noticed enough to expect a salary increase.

Cheers.