Question

A customer service agent who is more interested in obtaining a customer’s Social Security number rather than helping him or her resolve a particular issue has a bureaucratic personality. Group of answer choices True False

Answer 1

Answer:True

Explanation: Bureaucratic personality describes a personality found especially workers, who are more concerned with following correct procedures than they are with getting the job done. They love to follow a Bureaucratic Structure which involves an organizational model characterized by a hierarchy of authority with clear division of labor, explicit rules and methods functioning related to the purposes of the organisation.

Answer 2

Answer: True

Explanation: A bureaucrat is a person who works in a governmental position, specifically a government worker in a position of power that helps to run and oversee a governmental office or department. The bureaucratic personality as a psychological term describes workers (particularly government workers/bureaucrats) who are more concerned with adherence to rules rather than helping resolve a particular issue, combined with the ability to disregard or interpret them as needed. Bureaucratic personalities enjoy creating and enforcing laws and rules to impose on others and are indifferent to the needs, wants, and genuine concerns of customers.