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Arturiano [62]
3 years ago
15

Concept of identifying customer needs: understanding and influencing customer behavior through ongoing communication strategies

in an effort to acquire, retain, and satisfy the customer. The ultimate goal is customer loyalty.
Business
1 answer:
Natasha2012 [34]3 years ago
7 0

Answer:

Customer relationship management (CRM)

Explanation:

All of the described actions and goals are part of Customer relationship management (CRM). This term refers to the various different practices, strategies and technologies that an organization may use in order to efficiently manage and analyze all of their customers choices, behaviors, and overall data throughout their time as a customer of the company. All of this is done in order to be able to improve customer service relationships

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A problem is listed below. Identify its type. A certain company has purchased new swivel chairs for its employees. The company m
DochEvi [55]

Answer:

it is 12.8%

Explanation:

cause it is

8 0
3 years ago
Mary is in contract negotiations with a publishing house for her new novel. She has two options. She may be paid $100,000 up fro
Mazyrski [523]

Rule I is correct.

<u>Explanation:</u>

Year Cash flow Pv at 8% Discounted cash flow

0           100000              1         100000

1            26000              0.9259 24074.074

2            26000               0.8573 22290.809

3             26000         0.7938 20639.638

4             26000      0.7350 19110.776

5             26000       0.6806 17695.163

From the above calculation, the net present value is $203810.46

          Option 1   Option 2

NPV 203810.5 200000

Payback    5 years   0 years

IRR             No IRR No IRR

NPV (Net present value) option say that former would be selected

So, answer is Rule I only.

5 0
4 years ago
What are the three ways the argument section of a cover letter can be formatted
Alexus [3.1K]
You can write a cover letter argument in a bullet point list. A paragraph is an easy way to summarize your argument. Using bullet points is a good way to focus your arguments and have strong facts.
3 0
3 years ago
Purple Turtle Group is analyzing a project with the following cash flows: Year Cash Flow 0 -$795,000 1 $375,000 2 $-500,000 3 $6
Phantasy [73]

Answer:

MIRR = 4.32%

Explanation:

year           cash flow

0               -$795,000

1                 $375,000

2               -$500,000

3                $600,000

4                $400,000

Since there are 2 cash outflows, the IRR calculation would result in two different answers (1 for every cash outflow), that is why we use the MIRR function in excel.

=MIRR (cash flows, finance rate, reinvestment rate)

=MIRR (-795000 to 400000, 5.5%, 5.5%)

Since we are only given one interest rate, we will use it as our finance rate and our reinvestment rate.

MIRR = 4.32%

6 0
3 years ago
Loree manages the service desk and makes routine decisions related to customer refunds and merchandise returns. Loree also overs
Eva8 [605]

Answer:

First-line manager.

Explanation:

A first-line manager is a person within a company who is directly above all other personnel who are not managers. They have various obligations, such as the aforementioned routine decisions, service desk, feedback, work satisfaction, etc. When it comes to some more serious decisions, this type of a manager is not allowed to make them but rather only advise higher ups.

8 0
3 years ago
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