I think there's a typo in the question, otherwise they probably meant a 'she', since the name is Maureen.
Also, the answer is Personal hygiene and grooming.
Answer:
it is something that you have to call your nearest xfinity store
i had the same problem but got it fixed
Explanation:
You click on the three dots and click the person silhouette with the plus sign on it.
I believe your answer would be C, but that also falls under a VPN.