Explanation:
Searching, hope that helps. its 100% correct, goodluck.
Answer is
(B)
Helping a customer by answering a question whether on the phone of face to face is an example of soft skills. Such skills are developed through Effective communication, better listening skills,
positivity, assertiveness, empathy, conflict resolution, and depersonalization.
<span>Basically,
if you have these skills when handling a customer, what they will remember is
what they felt about your service.</span>
True.
This is due to most companies having online websites in our era
