When you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her.
<h3>What is
incident management?</h3>
Incident management can be defined as a strategic process through which a business organization or company identifies, analyzes, and correct hazards, so as to ensure that normal service operation is restored as quickly as possible to end users after a disruption, as well as to prevent a re-occurrence of these hazards in the future.
As a support agent, if you don't know the answer to a question, a good incident management strategy is to tell the user that you'll research the question and get back to him or her at a latter time.
Read more on incident management here: brainly.com/question/11595883
Answer: A and C
Explanation:I did it before
Answer: TOS
Explanation:
Terms of service is the agreement and the set of rules and regulations for the site visitors. It include all the terms and condition or the disclaimer when addressing the particular website.
Terms of service are set before designing the any type of the site and content in the system that restrict all the types of business that the users conduct in the site.
Answer:
Post-mortem.
Explanation:
It refer to the discussion or analysis of event like here disaster why it doesn't work like plan based and through whole discussions what we learn so in future avoid such type of issue or mistakes.
