Repeated bleaching is not recommended since you're putting yourself at risk of overprocessing and breakage. If you do bleach again, make sure to wait 3 weeks to give your hair cuticle enough time to heal, close and lay flat again.
I would say that she didn't correct her wrong answers after the first test, therefore making her confused on the second.
Answer:
The client is functioning under depression.
Explanation:
The feeling of helplessness after receiving the news of his extended desease gives the client a feeling of sadness and inability to persist in his struggle, all part of a depressive state.