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NISA [10]
3 years ago
6

A customer has submitted a claim to have his cell phone replaced at no charge. However, the customer’s warranty expired 11 month

s ago, and the phone no longer works because the customer accidentally dropped it in his washing machine. You must write him to deny his claim.
(I) How can you show empathy while breaking the bad news?

a. Provide the customer with a long list of why the company is profitable.
b. Use the reasons-before-refusal plan.
c. Inform the customer that you had the same thing happen to you.

(II) What advice should you follow when preparing a letter refusing credit? Check all that apply.

a. Keep the refusal respectful, sensitive, and upbeat.
b. Disclose all reasons for the refusal.
c. Reveal the refusal in the first sentence.
d. Provide alternatives that encourage the customer to continue business with you.
Business
1 answer:
erica [24]3 years ago
6 0

Answer:

(I)

b. Use the reasons-before-refusal plan.

(II)

a. Keep the refusal respectful, sensitive, and upbeat.

b. Disclose all reasons for the refusal.

d. Provide alternatives that encourage the customer to continue business with you.

Explanation:

  • In the first case, the best strategy to adopt is that of presenting the "reasons-before-refusal" plan. This means that before conveying a negative message to the client, you explain the reasons of why this message necessarily has to be like that. By reading the reasons first, the customer will be more likely to agree with your assessment of the situation.
  • In the second example, these are all strategies that you can use to ensure that the letter you are writing is kind and appropriate. In this letter, it is important to be respectful, sensitive and upbeat in order for the customer to know that you are taking his claim seriously. Moreover, you should be able to disclose all the reasons for the refusal so that the person is well-informed of the situation. Finally, you should be able to provide alternatives to the customer, as this might allow him to continue having business with you.
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If a Starbucks tall latte cost $3.20 in the United States and 3 euros in the Euro area, then purchasing-power parity implies the
Nataliya [291]

Answer:

a. .938 If the exchange rate is less than this, it costs more dollars to buy a tall latte in the U.S. than in the Euro area.

Explanation:

We can see in the example that the Euro is cheaper than the dollar in purchasing-power parity. More specifically, the exchange rate is .938 euros per dollar.

This is why it is more expensive to buy a tall latte in the U.S. than in Europe. The Euro is cheaper.

5 0
3 years ago
A fire has destroyed a large percentage of the financial records of the Inferno Company. You have the task of piecing together i
oee [108]

Answer:

11.11%

Explanation:

The computation of the return on assets is given below:

But before that following calculations need to be done

Total assets = Total debt ÷ Total debt ratio

= $657,000 ÷ 0.31

= $2,119,354.839

Total equity = Total Assets - Total Debt

= $2,119,354.839 - $657,000

= $1,462,354.839

Net profit = Total equity × Return on equity

= $1,462,354.839 × 0.161

= $235,439.129

And, finally

ROA = Net profit ÷ Total Assets

= $235,439.129 ÷ $2,119,354.839

= 11.11%

7 0
2 years ago
Which one of the following reports helps track past due bills and bills that are due shortly? Multiple Choice Accounts Payable A
Alenkasestr [34]

Answer:

Accounts Payable Aging Summary

Explanation:

The account payable aging summary refers to the summary of the past due bills and the bills which are due shortly. It shows the amount which we have to pay in the prescribed time limit i.e 30 days 45 days etc

Therefore the reports which is needed to track the past due bills and that are due shortly we called as the account payable aging summary

Hence, the first option is correct

4 0
3 years ago
While it sounds reasonable that companies should focus on making the products it knows how to make really well, one downside of
borishaifa [10]

Answer:

Customer may not want the product which the company is making well.

Explanation:

It is not necessary that market needs those products which the company is producing perfectly. It cannot enter into product differentiation and cannot meet customer demands and needs of specific or altered products. The company can achieve specialization and can be a niche player in the market but also on the other hand company’s business is limited to only few products at which it is perfect. It cannot allow customization to its products.

6 0
3 years ago
What is the major difference between the unadjusted trial balance and the adjusted trial balance?
11Alexandr11 [23.1K]

Answer:

The correct answer is Option a. The adjusted trial balance includes the postings of the adjustments for the period in the balance of the accounts.

Explanation:

The trial balance is a summary of all the account balances for an organization, usually spooled at the end of the year. The possibility exist that transaction that occurred during the year are not captured, accurately or properly recorded in the books. When the company's financial statements are reviewed at the end of the year, adjustments may be made to the unadjusted trial balance to include transactions previously not recorded, accurately or properly captured in the books of accounts.

The inclusion of these adjustments results in the adjusted trial balance.

Hence Option a which states that the adjusted trial balance includes the postings of the adjustments for the period in the balance of the accounts is the right option.

5 0
3 years ago
Read 2 more answers
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