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NISA [10]
3 years ago
6

A customer has submitted a claim to have his cell phone replaced at no charge. However, the customer’s warranty expired 11 month

s ago, and the phone no longer works because the customer accidentally dropped it in his washing machine. You must write him to deny his claim.
(I) How can you show empathy while breaking the bad news?

a. Provide the customer with a long list of why the company is profitable.
b. Use the reasons-before-refusal plan.
c. Inform the customer that you had the same thing happen to you.

(II) What advice should you follow when preparing a letter refusing credit? Check all that apply.

a. Keep the refusal respectful, sensitive, and upbeat.
b. Disclose all reasons for the refusal.
c. Reveal the refusal in the first sentence.
d. Provide alternatives that encourage the customer to continue business with you.
Business
1 answer:
erica [24]3 years ago
6 0

Answer:

(I)

b. Use the reasons-before-refusal plan.

(II)

a. Keep the refusal respectful, sensitive, and upbeat.

b. Disclose all reasons for the refusal.

d. Provide alternatives that encourage the customer to continue business with you.

Explanation:

  • In the first case, the best strategy to adopt is that of presenting the "reasons-before-refusal" plan. This means that before conveying a negative message to the client, you explain the reasons of why this message necessarily has to be like that. By reading the reasons first, the customer will be more likely to agree with your assessment of the situation.
  • In the second example, these are all strategies that you can use to ensure that the letter you are writing is kind and appropriate. In this letter, it is important to be respectful, sensitive and upbeat in order for the customer to know that you are taking his claim seriously. Moreover, you should be able to disclose all the reasons for the refusal so that the person is well-informed of the situation. Finally, you should be able to provide alternatives to the customer, as this might allow him to continue having business with you.
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The following situations suggest a strength or a weakness in internal control. Identify each as a strength or weakness​, and giv
Mkey [24]

Answer: Options A and C are strengths while options B and D are weaknesses. See explanation below.

Explanation:

a. All employees must take at least five consecutive days off each year.

This is a strength in internal control. This would help to maintain stability in operational process and ensure leave days are effectively utilized. It also prevents staff from taking the leave days in piecemeal and sporadic manner thereby disrupting the operational process and causing team instability. It is also used to ensure leave days are promptly utilised and well accounted for.

b. The accounting department orders merchandise and approves invoices for payment.

This is a weakness in internal control. There should be a check and balance in this regard. In some organizations, proper scrutiny of the vendor and invoice is done by the Procurement Unit and the Expense Control Unit respectively. Even within the accounting department, there is approval hierarchy. Also, the unit within accounting department that is making the order should not be the one to approve the transaction.

c. Cash received over the counter is controlled by the sales​ clerk, who rings up the sale and places the cash in the register. The daily sales are recorded in the accounting records by the accounting department.

This is a strength in internal control as it ensures checks and balances. Fraud and error can be detected through this means. The accounting department should verify the transactions to the relevant supporting document before recording the transaction in the system.

d. The officer who signs checks need not examine the payment packet because he is confident the amounts are correct.

This is a weakness in internal control in the sense that checks signed by the officer is binding in the court of law. The officer cannot claim ignorance if anything goes wrong. There is therefore a need for proper scrutiny and relevant questions asked before checks are signed.

7 0
3 years ago
Janis just won a scholarship that will pay her $500 a month, starting today, and continuing for the next 48 months. Which one of
ExtremeBDS [4]

Answer:

B. Annuity due

Explanation:

Annuity Due

This is the repetition of money paid that is made at the beginning of each defined period. Period could be monthly, quarterly, yearly and so on. A common example used in explaining this is Rent paid at the beginning of each month. Annuity due have all payments in the same amount, like in this case, Janis is going to be paid $500 a month for 48 months. Meaning the amount tonbe paid doesnt changes. Also another characteristic of annuity payments is that all payments are paid at thesame time interval. Again, here, Janis is being paid every month at the same time interval NOT, today monthly and the next payment weekly.

It is a series of payments that is made or received over a predetermined period of time.

6 0
3 years ago
Your classmate Reggie says, “I don’t believe in this ‘communication style’ stuff. Why would you say things in different ways to
Natali [406]

Reggie needs to understand the importance of communication style in our lives. Everyone has a unique style of communication, the way they communicate and share information with others.

<h3>What is the importance of different ways of communicating?</h3>

Communication style can have a big impact good or bad on your ability to lead teams and organizations. Improving the ability to adapt your style to meet your team's needs will help create a positive outcome for the company.

There are four basic types of communication: inactivity, aggression, inaction and aggression. It is important to understand each communication style, and why people use it.

Thus, this is the importance of Communication style.

Learn more about Communication style here:

brainly.com/question/25645043

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7 0
2 years ago
Why does saturn have the coldest surface temp?
tatuchka [14]

Answer:

distance from the Sun

Explanation:

because of Saturn's tilt, the southern and northern hemispheres are heated differently, causing seasonal temperature variation.

6 0
2 years ago
Read 2 more answers
The deans' suite hoped to cut costs and decided to perform a total cost analysis on its vodka supplier. Consumption was currentl
Paladinen [302]

Answer:

$55,200

Explanation:

Consumption = 6000 bottles

Cost per bottle = $9

Consumption Cost = 6000*$9 = $54,000

No of crates = 6000/100 = 60 crates

Cost pet crate = $20

Crate cost = $1,200

Total annual cost = Consumption Cost + Crate cost

Total annual cost = $54,000 + $1,200

Total annual cost = $55,200

So, the total annual cost to supply vodka from their current supplier is $55,200

4 0
3 years ago
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