Question

Firms that achieve an outstanding level of overall quality based on performance in key areas such as strategic planning and customer focus may be awarded the ______ National Quality Award.

Answer 1

Answer:

Firms that achieve an outstanding level of overall quality based on performance in key areas such as strategic planning and customer focus may be awarded the Malcom Baldrige National Quality Award.

Explanation:

In 1987, the U.S Congress introduced The Malcolm Baldrige National Quality Award to acknowledge how qualified the management of some companies is and give recognition to companies of the United States that have accomplished the implementation of successful systems for managing quality. This award represents the maximum presidential honor regarding performance greatness.