Question

While investigating an email issue, a support technician discovers no users can access their email accounts on the company’s email server connected to the private LAN. Pinging the email server from several workstations on the LAN results in 0% packet loss. Which of the following is the next step the technician should take in troubleshooting this issue? Group of answer choicesA. Contact the ISP, inform the provider of the issue, and ask the provider to check the server.
B. Verify the server has a valid assigned IP address on the LAN subnet.
C. Escalate the problem to a server administrator to check for issues with the server.
D. Check the workstations on the LAN for APIPA configuration.

Answer 1

Answer:

C. Escalate the problem to a server administrator to check for issues with the server.

Explanation:

Pinging is a tool or program that IT technicians and professional for testing if a particular host or server is reachable. Since after the support technician pinged the email server from various location and the LAN results in 0% packet loss, this means that the fault is not from the LAN, but that the host server or server administrator is unreachable or have issues. Thus, the next step of troubleshooting is to escalate the issue to the server administrator to check for issues with their server.