Answer:
- Derek is an agent of Jonah
- Derek failed in his fiduciary duties to his principal
Explanation:
An a agent is someone that is appointed by a principal to take care of their interests. The agent's loyalty is to only his principal and he should not manipulate the relationship for personal gain.
In the given scenario Jonah appointed Derek to arrange for parasailing activity. So he is an agent to Jonah in this respect.
However Derek chooses an outfit called Wind Beneath My Wings where he is an owner, he put aside $600 instead of $350 for the reservation, and the company is unlicensed.
All these are violations of Derek's fiduciary duty. He put Jonah at risk for his own personal gain.
Answer:
Gap 1: management’s perceptions of customer service expectations versus actual customer expectations of service
Explanation:
Lack of the right customer data can wreak havoc on a service delivery if the management’s perceptions of customer service expectations versus actual customer expectations of service isn't in sync.
It arises due to management's lack of full understanding on what customers want or need with respect to a number of sources. This gap can be closed by doing proper market research.
An Individual who begins, manages, and bears the risks of a business
Answer:
Selling price = $20.05
Explanation:
<em>The break even point </em><em>is the level of activity where the total cost of is exactly equal to the total revenue. At this point, the business makes no profit and no loss, because the total contribution is also equal to the total fixed costs.</em>
Contribution is the excess of sales revenue over variable cost
Total contribution = (S.p - VC per unit) × unit sold
So we can determine the selling price per unit by equating the total contribution to the the total fixed cost as follows:
Step 1
<em>Determine the total contribution</em>
= ( S.P - 6.80) × 900
Step 2
<em>Equate the total contribution to the total fixed cost and solve for S.P</em>
(S.P - 6.80) × 900 = 11,925. Lets substitute S.P with x
(X-6.80) × 900 = 11,925
900X -6,120 = 11,925
900X = 11,925 + 6,120
900X = 18045
X = 18,045/900
X = $20.05
Selling price = $20.05