What Courtney is experiencing in the question is a process called service recovery.
It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.
Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.
The correct answer is C,
A good is said to have an inelastic supply if the suppliers did not have any choice than producing it even though the cost of production is high and the buyers did not have any choice than buying it even though it is expensive.
No one can do without shoes, even if they are expensive, we still need to buy them.
True, an ethics officers' role is to act as a counsellor for employees as well as an investigator for the firm.
The Ethics Officer is the company's inner or internal control point for ethical and improper conduct, allegations, objections, and improprieties, as well as providing leadership and guidance on corporate governance problems.
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Answer:
feedback
Explanation:
Based on the information provided within the question it can be said that Marcus is providing his employees with feedback. This refers to information given to an individual regarding their performance, and is done in order to help that individual realize what they are doing wrong and how they can improve their performance. Which is exactly what Marcus is doing with his employees.
Answer:
Corporate cultures can hinder individuals in making the "right" decisions.-c.
