Answer:
8. Conduct a performance analysis
9. Customer complaints
10. Consolidate knowledge, skills, and behaviors needed to perform a job well.
11. Members of the sales team have expressed that they do not fully understand the benefits of the service they are selling
12. CTP no longer requires salespeople to have a technical or sales background
13. What methods are used for recruiting and interviewing individuals for sales positions?
14. Estimating budget
Explanation:
8. By conducting performance analysis, he will be able to identify training needs and reasons for gap in competencies of individuals.
9. By analysing customer complaints, competencies if individuals can be evaluated.
10. Competency model must descibe the competencies needed by individuals to perform their jobs.
11. Lack of knowledge must be overcome through trianing
12. If people do not have sales or technical backgorud they are not fit for the job at all.
13. Training of employees is fruitless if methods for recuiting salesperson are not effecive
14. Estimating budget for training will be required after designing a training program
