Answer:
Dear Sir/Madam,
I am writing to you due to a default in the wooden cupboard that I bought from you last Monday.
On Monday 23rd I bought from you a wooden cupboard. It was delivered to my house in time, the color and size were correct, but there was a defect in the surface. One of the front doors of the cupboard has a deep cut.
As a reputed dealer, I would like a refund or a replacement since it is not in the expected condition. The image on the website and the description showed a brand new cupboard in perfect conditions. I am looking forward to hearing from you.
Yours faithfully,
Karl Jhonson.
Explanation:
When we write a letter complaining about something or making a claim, we have to write a brief introduction describing the problem. In the second paragraph, we have to give detailed information . Finally, we ask for a solution, like a refund or a replacement. It is important to use formal language and support our claim.
Ethos, because it shows credibility of her being a teacher for a long time, which would make her a trustworthy source.
The action or activity of gathering information about consumers' needs and preferences
The literal meaning or the definition of a word. It is usually mistaken with connotations, finding the meaning associated with the word or phrase and how it makes the reader feel (deep analysis + the effect).
