<u>Explanation:</u>
Active listening put simply refers to deliberately listening attentively when someone speaks. It involves directing all our senses into the communication process. This is important in communication so that a listener can <em>understand </em>what is been said, and then <em>give an appropriate response. </em>Although several elements make up the active listening process, the four major elements of active listening are:
- listening without interruption.
- maintaining eye contact.
- asking questions when appropriate.
- giving verbal and non-verbal feedback.
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