Learning is the process of acquiring new knowledge or modifying existing ones. In psychology, there are different learning theories. Cognitive, behavioral among others.
Behavior learning is the theory that focuses on learning based on past experiences and connections formed. The behavior are therefore conditioned through interactions with the enviroment.
The response to the environmental stimuli will shape the action hence learning occurs.
The main points of agreed procedures for handling complaints are: treat all complaints positively and seriously. make it as easy as possible for individuals to complain. if necessary, provide support for an individual to make a complaint.
