Which of the following is true of COQ measures? A. They focus managers' attention on how poor quality affects operating income
. B. They direct attention to financial processes that help managers identify the precise problem areas that need improvement. C. They forecast customer satisfaction and employee satisfaction, which are useful indicators of longminusrun performance. D. They provide immediate shortminusrun feedback on whether qualityminusimprovement efforts are succeeding.
A. They focus managers' attention on how poor quality affects operating income
Explanation:
the overall expense required to upgrade a good or service to that of a high-quality one is known as the cost of quality (coq). Coq is important so as to appropriately determine what resources to invest in which process that are lacking quality. This will increase the product's value and increase customer satisfaction.
