Question

Jamie works as a salesperson at a car dealership. He takes his sales very seriously. After selling a car to a customer, he waits two weeks and then calls the customer to see how they like their new car. He tries to reinforce the fact that they made a smart investment and that the dealership is there for any problems they might have. Jamie is attempting to reduce ________________.a. negative self-conceptsb. b. selective exposurec. c. selective distortiond. d. evaluative criteriae. e. cognitive dissonance

Answer 1

Answer:

The correct answer is E

Explanation:

Cognitive dissonance is the situation or circumstance which occur or happen when a person or an individual holds two or more ideas, values or beliefs which are contradictory or participates in action which might go against one of the three elements.

So, in this case, the sales person, who made a sales through selling a car to customer, tries to reinforce the fact by asking after 2 weeks, that they made a smart investment. Therefore, he is trying to reduce or decrease the cognitive dissonance.