Question

Glenn is the R&D manager with Quick Print Inc. The company is having a problem with one of its most popular copiers jamming. The vice president of marketing told Glenn that "we need to quickly discover how to turn this problem into a desirable situation. You need to determine the underlying cause of the problem and perhaps even make improvements to the copier." When Glenn analyzes the underlying causes of the paper-jam problem, which function is he performing?

Answer 1

Answer:

Problem Analysis

Explanation:

Problem analysis also known as 'root cause' analysis ensures that “root causes,” not just the symptoms of the problem, are identified and subsequently addressed.

This step comes after the problem identification stage of problem solving.

Therefore as stated in the scenario ''When Glenn analyzes the underlying causes of the paper-jam problem, he is performing the function of problem analysis