Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
Answer:
A Journal was prepared for the receivable bad debt of a customer that owned stone bridge Electronics which us shown below
Explanation:
Solution
The first step to take in this case is to Nationalize the transaction to be recorded for the month of July 15, 2016.
A JOURNAL ENTRY FOR RECEIVABLE BAD DEBT OF $325
Particulars Debit Credit
July 15, 2016 Cash Account $325
To Bad Debt Expense $325
Note: The cash and bad debt expense are both recorded on credit and debit side of the Journal
I believe that such a machine would increase the wage paid to the women since it would most likely allow the women to produce more roses in the same amount of time. This is why for example, in mines, manual labourers get paid less than those who operate sophisticated machinery since the latter usually results in much higher production rates say of ore/day.
It's the <span>prisoner's dilemma.</span>
Hope this satisfies your query! Have a good one :)
Answer:
The present value of the bonds on January 1, 2018 is $84.63 million
Explanation:
8% coupon payment of bond for a period of 15 year at a discount rate of 10% is the an annuity. Value of this bond will be calculated by following formula
Coupon payment = 100 x 8% = $8 million annually = $4 million semiannually
Number of periods = n = 15 years x 2 = 30 periods
Yield to maturity = 10% annually = 5% semiannually
Price of bond is the present value of future cash flows, to calculate Price of the bond use following formula
Price of the Bond = C x [ ( 1 - ( 1 + r )^-n ) / r ] + [ F / ( 1 + r )^n ]
Price of the Bond = $4 million x [ ( 1 - ( 1 + 5% )^-30 ) / 5% ] + [ $100 million / ( 1 + 5% )^30 ]
Price of the Bond = $4 million x [ ( 1 - ( 1 + 0.05 )^-30 ) / 0.05 ] + [ $100 million / ( 1 + 0.05 )^30 ]
Price of the Bond = $4 million x [ ( 1 - ( 1.05 )^-30 ) / 0.05 ] + [ $100 million / ( 1.05 )^30 ]
Price of the Bond = $61.49 + $23.14 = $84.63 million