1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
IgorLugansk [536]
3 years ago
14

_____ refers to the busiest calling hour of the day, week, month or year. And _____ refers to the average length of time the sub

scriber stays on the telephone.
Computers and Technology
1 answer:
Butoxors [25]3 years ago
3 0

Answer: a) busy hour  b) Average handle time.

Explanation:

a) In order to design a telephony circuit, trunk, or call center, it is needed to take into account the busiest calling hour (as a "sliding" 60-minute period) in one day, or week, month or year, generally calculated as an average.

This period is called the "busy hour" and is used to compute the traffic intensity, in Erlangs, considering that if the circuit is busy 100% of the time during 3600 seconds, it will be cursing 1 Erl of traffic.

This traffic can result from 60 calls of 1 min each, 36 calls of 100 sec each, or any combination that have the same outcome of 1 Erl.

b) In order to define, for instance, the number of employees in a call center, a very important parameter is the average time used for each call, adding the queuing time, the true talk time and any other time needed to  set up a successful call, i.e., the time that the subscriber stays on the phone after putting the call.

This time is known as AHT (Average Handle Time).

You might be interested in
True or false FAFSA awards work study, but jobspeaker can be used to learn which jobs are available
Kruka [31]

Answer:

true

Explanation:

random because it's FAFSA and that ain't a word

3 0
2 years ago
Select the correct answer. Which character type is usually seen more often in games for young children than for the other age gr
garri49 [273]

Answer:

B. Animal

Explanation:

Just took the test on Plato

#PlatoLivesMatter

7 0
3 years ago
*asap* Name one of the similarities between Word and Excel.
Yakvenalex [24]
The similarities are:  in both programs you can type letters, insert images, hyperlinks.
7 0
3 years ago
How to create a comparator generic type in java.
KIM [24]

Answer:

public class Person {

//fields

private int id;

private String name;

private Payment pay;

//constructor

public Person(String name, int id,

int startSal, int startBon){

this.name = name;

this.id = id;

this.pay = new Payment(startSal, startBon);

}

//method get name

public String getName(){

return name;

}

//method get id

public int getId(){

return id;

}

//method get start salary

public int getStartSalary(){

return pay.startSalary;

}

//method get start bonus

public int getStartBonus(){

return pay.startBonus;

}

//inner payment class

private class Payment{

int startSalary;

int startBonus;

public Payment(int sal, int bon){

this.startSalary = sal;

this.startBonus = bon;

8 0
2 years ago
Open Comments.java and write a class that uses the command window to display the following statement about comments:
riadik2000 [5.3K]

Answer:

Answers to the code are given below with appropriate guidelines on definitions and how to properly run the code

Explanation:

//3 ways to comment are as follows:

//1. This is a one line comment.

/**

* 2. This is a documentation comment.

* @author Your name here

*

*/

/*

*3. This is a multiple line comment

* */

public class Comments {

//Driver method

public static void main(String[]args) {

/*

* All the text written inside the

* sysout method will be displayed on

* to the command prompt/console*/

System.out.println("Program comments are nonexecuting statements you add to a file for the purpose of documentation.\n");

System.out.println("3 ways to add comments in JAVA are as follows: \n");

System.out.println("1. One line comment can be written as:\n//Program comments are nonexecuting statements you add to a file for the purpose of documentation.\n");

System.out.println("2. MultiLine comment can be written as:\n/* Program comments are nonexecuting \n * statements you add to a file for the \n * purpose of documentation.\n */\n");

System.out.println("3. Documentation comment can be written as follows:\n/**\n * Program comments are nonexecuting statements you add to a file for the purpose of documentation.\n **/");

}

}

Steps to Run:

1. Make file named Comments.java, and copy paste the above code.

2. Open command prompt and then go to the directory where you have saved the above created file.

3. The before running compile the code by using command

javac Comments.java

4. Now, run the code by the below command

java Comments.

Congrats your assignment is done!!

8 0
3 years ago
Other questions:
  • What is the operating system?
    9·1 answer
  • With a patent on drug Z27, why would Able Drug Company charge customers $7 per 100 units even though its cost of producing 100 u
    5·2 answers
  • 7. Which innovation in video games do you think has been most significant? Include at least one way that innovation affects the
    6·1 answer
  • Networks that are designed to connect similar computers that share data and software with each other are called:
    10·1 answer
  • How should you set the OHMS ADJust control on a multitester of analog VOM, for resistance measurements?
    12·1 answer
  • While surfing online, Patricia checks her email and reads the latest messages. She then browsers a website and logs in a comment
    8·1 answer
  • Write a program that prompts the user to enter a point (x, y) and checks whether the point is within the rectangle centered at (
    12·1 answer
  • To convert microseconds to nanoseconds: a. Take the reciprocal of the number of microseconds. b. Multiply the number of microsec
    13·1 answer
  • 11) A single inheritance model means: * A) A class can only have one parent class (superclass) B) A class can only have one chil
    7·1 answer
  • What service determines which resources a user can access along with the operations that a user can perform?.
    11·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!