I believe the answer is sibilance correct me if i'm wrong.
Answer:
1. When Dally spots Cherry and Marcia at the movies, all he sees is another opportunity to make trouble. The two of them are Soc girls and given the history between the greasers and the socs, he wants to harass them. When Johnny asks him to leave the girls alone, Dally stomps off to find trouble elsewhere.
Explanation:
The first step in the five step process for problem-solving is to recognize that the problem exists
In this short story it is third person omniscient.