If this is the same question, the answer is psychoanalytic.
Answer:
Trigger words
Explanation:
Trigger words are words or phrases that a listener emotionally reacts to due to previous experience they've had where that particular word also played a role.
It awakens the subconscious of the listener as it flashes back his/her mind to the incident which happened where same word has occured before.
The answer is social cognition. It is a sub-topic of social psychology that emphasizes on how an individual deal, put, and relate information about other individuals and social circumstances. It centers on the part that cognitive processes play in our communications. The way we ponder about others shows a foremost role in how we reflect, sense, and interrelate with the world around us.
Tone of voice is simply about the attitude that's behind the statement that is made by an individual. It's important for one to smile when talking with customers.
Tone of voice is the attitude behind what a person is saying. It should be noted that the way that an individual speaks to other people matters.
It's important to use positive language. Therefore, one should avoid saying words like "we can't" etc. It's also important for one to use a friendly tone and smile at their customers.
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