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sattari [20]
3 years ago
14

When a business firm implements several programs to encourage prompt and courteous customer service, employee participation, and

better coordination with suppliers, it is making an effort to use:__________.
A) quality concern focus.
B) total quality management.
C) quality improved planning.
D) quality development.
E) quality commitment.
Business
1 answer:
vladimir1956 [14]3 years ago
4 0

Answer:

B) total quality management.

Explanation:

Total quality management is a method of management that focuses on every member of staff being committed to maintaining a high of work in every aspect of the business operations.

There is continuous improvement in the ability of the employees to provide quality service and performance.

In the given scenario - When a business firm implements several programs to encourage prompt and courteous customer service, employee participation, and better coordination with suppliers.

This is an effort to institute total quality management

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Match the threats in the left column to appropriate control procedures in the right col-umn. More than one control may be applic
marshall27 [118]

Answer: Please refer to Explanation

Explanation:

When there are no or relatively low control procedures in a company, there is a threat of financial mismanagement and misdemeanors. This is why control procedures are needed, to address this and stop the leakage of company resources.

1. Failing to take available purchase discounts for prompt payment.

d. File invoices by due date.

e. Maintain a cash budget.

Here two things can be done to control the threat. Firstly, by paying invoices during the discount period, the company can be able to take discounts on goods and services provided to it. Also by maintaining a cash budget, a company can put when a payment is due to be able to claim a discount and act accordingly.

2. Recording and posting errors in accounts payable.

Conduct an automated comparison of total change in cash to total changes in accounts payable.

Using a program to check whether the amounts in the cash account corresponds to the payments on the Accounts payable account will tell you if the amounts tally and will therefore reduce errors.

3. Paying for items not received.

Issue checks only for complete voucher packages (receiving report, supplier invoice, and purchase order).

When issuing checks, make sure that all the above mentioned reports are in order. That way you can check if the goods were delivered as well as if they were even ordered properly in the first place.

4. Kickbacks.

Require purchasing agents to disclose financial or personal interests in suppliers.

Train employees in how to properly respond to gifts or incentives offered by suppliers.

By requiring that purchase agents disclose their relationships with suppliers, you can monitor to check and see if there is a possibility of kickbacks occuring.

Also, by training employees on acceptable methods of receiving gifts, they can know when it is no longer a gift but rather a kickback.

5. Theft of inventory.

b. Document all transfers of inventory. c. Restrict physical access to inventory.

By documenting all transfers going in and out of inventory, the true inventory figure can be known from the records and then used to match with the actual inventory to see if they truly tally.

Restricting the amount of people who have access to the inventory to a few trusted people also limits the amount of people who can steal the inventory as well as making it easier to find out who did when it is done because the focus can be on a few people.

8 0
2 years ago
Evaluate<br>2a + 4b<br>or a = -2 and b = 3​
Rama09 [41]

Answer:

8

Explanation:

2a + 4b

for a = -2 and b = 3​

Substitute -2 in for "a" and 3 in for "b"

2*(-2) + 4*(3)

2*-2 = -4 and 4*3 = 12

-4 + 12 = 8

Ans: 8

4 0
2 years ago
Read 2 more answers
Assignment Background Ellie Johnson Associates surveys American eating habits. The company's 1) Using the General Journal tab, c
Sav [38]

Answer

The answer and procedures of the exercise are attached in a microsoft excel document.  

<em>You didn´t post the complete information of the exercise, I searched the exercise online and tried to ask the most useful question.</em>

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Explanation  

Please consider the data provided by the exercise. If you have any question please write me back. All the exercises are solved in a single sheet with the formulas indications.  

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5 0
3 years ago
Your friends know that you understand a lot about computers, both the technical details of how they operate as well as informati
Rainbow [258]

Answer:

a.)Customers using freeware can personalize the software to meet their needs.

Explanation:

Freeware is a software that any person can download, install and use for free. However, the code in the software can´t be modified in order to personalize it without the owner's permission as it has copyright.

6 0
3 years ago
At which inventory level is operations management considered to be doing an excellent job?
Natalka [10]

operations management is considered to be doing a great job when you are able to lead your crew and make sure all of the inventory is in order.
8 0
2 years ago
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