Question

When a business firm implements several programs to encourage prompt and courteous customer service, employee participation, and better coordination with suppliers, it is making an effort to use:__________.
A) quality concern focus.
B) total quality management.
C) quality improved planning.
D) quality development.
E) quality commitment.

Answer 1

Answer:

B) total quality management.

Explanation:

Total quality management is a method of management that focuses on every member of staff being committed to maintaining a high of work in every aspect of the business operations.

There is continuous improvement in the ability of the employees to provide quality service and performance.

In the given scenario - When a business firm implements several programs to encourage prompt and courteous customer service, employee participation, and better coordination with suppliers.

This is an effort to institute total quality management