Answer:
It tells on how he or she can improve his ways of training based on the previous people he or she trained feedbacks.
Answer:
$5400 Favorable
Explanation:
Standard 2 hour at $15 per hour
Standard hours 2 hour per unit * 2900 units = 5800 hours
Total Standard cost = 5800 hours * $15 per hour = $87,000
Actual hours = 5100
Actual cost = $81600 / 5100 hours = $16 per hour
Variance = Standard - Actual
Labor hour Variance Favorable = 700 hours (5800 hours - 5100 hours)
Total Labor variance = $5400 ($87,000 - $81,600)
School district administrators
Answer: Average handle time
First contact resolution
Explanation:
Since the center manager needs to measure the productivity of the agent and the customer satisfaction, the report that should be recommended by a consultant would be the average handle time and the first contact resolution.
The average handle time shows the time taken for a transaction to be completed. This can be used to determine the productivity of agents. Also, first contact resolution can be used to determine customer satisfaction as it shows the number if queries that were successfully resolved.
