Question

A customer recently wrote your bakery a letter complaining that the cherry scones were too crumbly and dry. What could you include in your response that would restore confidence? Check all that apply. An angry or defensive remark A statement that mentions you’ve enclosed discount coupons An alternative A refusal of responsibility

Answer 1

Answer:

• A statement that mentions you’ve enclosed discount coupons

• An alternative

Explanation:

As the confidence of customer will be restored when he /she realizes that the company is concerned and responsive to the complaint. So, a statement that mentions you’ve enclosed discount coupons and an alternative can restore confidence.