Answer:
Ms. Lopez is considered a marketing representative of BestCare and thus is obligated to comply with CMS marketing requirements, including those regarding using only approved call scripts.
If this really wouldn't be my scene, then the main thing that I would do, when seeing that the people are taking some sort of drug would be to list the five decision-making steps and then explain these five steps to my friend and explain to him why I wouldn't be doing it.