Margaret, eager yet reserved, waited with fearful-anticipation for the DNA results; soon, she would know the identity of the killer, the madman who'd butchered her daughter.
So it looks like you pick a scenario, and you pretend you were there. type how you would feel and react, then type what you would want the manager of the establishment to do and how he\she would react
Connections and summarizing are the correct words.
Abstinence is the answer because it is basically saying absent
