Case 2-2 Jack has a computer at home that he uses to access the Internet, store and edit personal photos, and create and edit do
cuments. Recently, he has come to realize that in order to keep the computer performing at its best, he needs to carry out regular system maintenance on the computer. Since Jack has a Windows system, he can right-click a hard drive icon in File Explorer, select Properties, and then select the ____ option on the Tools tab to check that hard drive for errors.
In the Incident Management Workflow , first you Authenticate the incident; Then log the incident. Then prioritize the problem; and then archive the incident.
