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ahrayia [7]
3 years ago
14

Selena works as a salesperson at a book store. She often has to deal with impatient customers who grumble when she takes a littl

e extra time to find the books they have asked for. Despite having to deal with such customers, Selena always keeps a smile on her face and is polite to everyone. In the context of the three dimensions of customer service, it can be said that Selena exhibits __________.
Business
1 answer:
Dafna1 [17]3 years ago
8 0

Answer:

Resilience

Explanation:

Selena exhibit resilience, that is, the ability to recover quickly from difficult situation.

Resilience is the ability of an individual to recover and bounce back from difficult like situation.

Selena as a salesperson often have encounter with difficult Customers who complains and grumbles about her services but she doesn't allow the situation affect her in a negative way such that she will be rude or shout back at the Customer. Instead, she always ensure there is a smile on her face and behave politely with everyone.

Selena is exhibiting the good characteristics of a salesperson who always ensure customers satisfaction at all time. She follows the popular saying which says "Customers are always right".

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understand the different types of pricing objectives and how pricing affects each one:] a. survival b. profit c. return on inves
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Only in special circumstances or on a temporary basis may survival pricing be used.

<h3>How does pricing policy impact an organization's ability to survive?</h3>

Many operations of the firm's activities are directly correlated with a product's price. Demand will be impacted by a price decision, which in turn will have an impact on the firm's income. Similar to this, a profitable company tends to draw in more new funding.

<h3>How price impacts revenue?</h3>

Your pricing approach will have an impact on the profit margin you make on each unit sold; assuming you don't lose sales, charging more will result in a higher profit margin. In contrast, higher pricing that result in lower sales volumes might reduce or even erase your profits because your overhead costs per unit rise as you sell fewer units.

<h3>What is ROI and how is it impacted by pricing?</h3>

ROI is to quantify the relationship between an investment's return and cost. ROI is calculated by dividing the benefit (or return) of an investment by its cost. A percentage or ratio is used to represent the outcome.

<h3>How market share is impacted by pricing?</h3>

Customers' interest and loyalty can be attracted by offering lower and more alluring prices. The vital sales that increase market share could increase as a result. In addition to providing promotions, coupons, freebies, and other benefits to customers, a business can consider discounts on the actual cost of the goods.

<h3>How do prices impact cash flow?</h3>

One of the key aspects of a company's performance that directly affects cash flow is pricing. If you overcharge for your services, your cash flow will suffer along with your profit margin. If you price things too expensive, you run the danger of pricing potential clients out who either can't or won't pay.

<h3>How do prices impact the status quo?</h3>

The more that higher prices denote higher quality, the less sensitive consumers become to price. Competition pricing, also referred to as status quo pricing, is either keeping current prices (status quo) or basing prices on those of rival businesses.

<h3>How does product quality relate to price?</h3>

Small pricing adjustments translate into huge quality changes when prices are low. Small price changes correspond to smaller quality changes when prices are higher. But in every situation, more expensive goods are of superior quality.

Learn more about survival pricing: brainly.com/question/18498033

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