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ahrayia [7]
3 years ago
14

Selena works as a salesperson at a book store. She often has to deal with impatient customers who grumble when she takes a littl

e extra time to find the books they have asked for. Despite having to deal with such customers, Selena always keeps a smile on her face and is polite to everyone. In the context of the three dimensions of customer service, it can be said that Selena exhibits __________.
Business
1 answer:
Dafna1 [17]3 years ago
8 0

Answer:

Resilience

Explanation:

Selena exhibit resilience, that is, the ability to recover quickly from difficult situation.

Resilience is the ability of an individual to recover and bounce back from difficult like situation.

Selena as a salesperson often have encounter with difficult Customers who complains and grumbles about her services but she doesn't allow the situation affect her in a negative way such that she will be rude or shout back at the Customer. Instead, she always ensure there is a smile on her face and behave politely with everyone.

Selena is exhibiting the good characteristics of a salesperson who always ensure customers satisfaction at all time. She follows the popular saying which says "Customers are always right".

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Coca-Cola, Inc. and PepsiCo, Inc. have only one distributor each in the Phoenix area. The Phoenix market is an intensely competi
yaroslaw [1]

Answer:

B. The denial is justifiable given the level of interbrand competition.

Explanation:

Anti trust law only applicable if you can proof that two or more producers in the same industry work together in order to assert their control over the market. They can do this through price fixing, controlling the amount of supply, etc.

This condition<em> can't be found</em> in the scenario above.

The denial that done by PepsiCo is justifiable because in a really competitive market, a company need to impose a strict requirement on which entities they should form a dealership relation with. If PepsiCo choose the wrong dealers, Its competitors could easily taken over the market and resulted in a huge amount of loss for the company.

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4 years ago
What challenges do you see for a company that wants to implement collaborative SCM systems? How would you meet such challenges?
OverLord2011 [107]
This would help you a lot :) have fun

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3 years ago
Uh hi . . . . . . . . BANNNA BANNNABANNNA BANNNABANNNA BANNNA BANNNA BANNNA :) B)
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banannanannanannanannananan

6 0
3 years ago
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Maryam phoned her auto insurance agent to renew her policy. The agent told her about new types of insurance now available—to cov
Mars2501 [29]

Answer:

product development

Explanation:

Product development growth strategy  -

It is based on the modification of the existing product , so that they appear to be new and the development of the new products and then offering the product to the current or new market .

These types of strategy are adapted , when their is no scope of new opportunity foe the new company .

The strategy of product development is used in the question statement .

3 0
3 years ago
bella blooms is a successful business that sells a liquid spray fertilizer to farmers. the fertilizer consists of rich, organic,
Svetach [21]

When analyzing the industry, Bella Blooms must be concerned about the threat of substitute products or services.

This is one of the threats proposed by <em>Porter</em> in his model of the 5 forces that help to understand market competitiveness.

Bella Blooms must be concerned about the threat of substitute products or services because another fertilizer manufacturer has emerged with the same target market as the company, which could lead to a decrease in Bella Blooms market share.

In the threat of substitute products or services, the customer realizes that they can partially or totally substitute one product for another, which leads companies to actions such as:

  • develop focused marketing strategies.
  • adapt your processes to market needs.

Therefore, <em>Porter's</em> 5 forces model guarantees that through the analysis of market factors, it is possible to identify its strengths and weaknesses and adapt its strategy to be competitive and profitable in the market.

Learn more here:

brainly.com/question/3013171

5 0
3 years ago
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