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ahrayia [7]
3 years ago
14

Selena works as a salesperson at a book store. She often has to deal with impatient customers who grumble when she takes a littl

e extra time to find the books they have asked for. Despite having to deal with such customers, Selena always keeps a smile on her face and is polite to everyone. In the context of the three dimensions of customer service, it can be said that Selena exhibits __________.
Business
1 answer:
Dafna1 [17]3 years ago
8 0

Answer:

Resilience

Explanation:

Selena exhibit resilience, that is, the ability to recover quickly from difficult situation.

Resilience is the ability of an individual to recover and bounce back from difficult like situation.

Selena as a salesperson often have encounter with difficult Customers who complains and grumbles about her services but she doesn't allow the situation affect her in a negative way such that she will be rude or shout back at the Customer. Instead, she always ensure there is a smile on her face and behave politely with everyone.

Selena is exhibiting the good characteristics of a salesperson who always ensure customers satisfaction at all time. She follows the popular saying which says "Customers are always right".

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aleksandrvk [35]
He should consult the manufacturing department
3 0
3 years ago
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What does each employer that has employees with occupational exposure to human blood or opim need to have?.
Dovator [93]

Answer:

Each employer who has an employee (s) with occupational exposure to blood or OPIM is required to document an exposure determination. The exposure determination is made without regard to the use of personal protective equipment since employees are considered exposed even if they wear personal protective equipment.

Explanation:

7 0
3 years ago
Total and Unit Product Cost Martinez Manufacturing Inc. showed the following costs for last month: Direct materials $8,000 Direc
alexgriva [62]

Answer:

See below

Explanation:

1. Classify each of the products as period or product cost .

Direct materials - Product cost

Direct labor - Product cost

Manufacturing overhead - Product cost

Selling expense - Period cost

2. The total product cost for last month is calculated as;

= Direct materials + Direct labor + Manufacturing overhead

= $8,000 + $3,100 + $2,500

= $13,600

Therefore, total product cost for last month is $13,600

4 0
3 years ago
JDS Shipyard's projected benefit obligation, accumulated benefit obligation, and plan assets were $75 million, $65 million, and
meriva

Answer: Net Pension liability of $29 million

Explanation:

A net pension liability will be reported when the obligations of the employer which is the Projected benefit obligation, exceeds the Plan assets because the company has less resources than required to satisfy its obligations.

A net pension asset will be when the Projected Benefit Obligation (PBO) is less than the Plan assets.

In this case, there will be a Net pension liability of;

= PBO - Plan assets

= 75 - 46

= $29 million

8 0
3 years ago
Oceanview Enterprises offers scenic cruises to exotic destinations in the South Pacific, such as Tahiti and the Marshall Islands
Luden [163]

Answer:

The answer is: No

Explanation:

In order for this clause to be enforceable against Malik or his friend Jecala, they should have been notified about it before they purchased the ticket. Oceanfront is changing the contract terms unilaterally without notifying the other party and that is not legal. A contract (the ticket is a type of contract) is an agreement between two parties, not one party imposing his conditions over the other.

3 0
4 years ago
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