Answer:
i.  operating income for year 1 = -$15200 and year 2 = $56000
ii. income statement for year 1 =$47000 and year 2 = $89600
Explanation:
operating income shows the financial performance of a business or company. it is the difference between total operating income and total operating expenses. Base on the financial information above, the operating income for year 1 and year 2 can be calculated as:  
                                  OPERATING INCOME FOR YEAR 1 AND YEAR 2
                                                                    year 1                      year 2                                  
                                                                        $                              $
Revenue(cash received from clients      154000                        184000
less operating expenses:
salaries paid                                               84000                         94000
utilities                                                         27000                         34000
purchased insurance policy                      58200                               0      
net operating income                                -15200                           56000  
ii.                               INCOME STATEMENT FOR YEAR 1 AND YEAR 2
                                                                            year 1                   year 2
                                                                                  $                            $                   
Revenue from service                                       182000                  232000
  less total expenses:
salaries                                                               84000                     94000
utilities                                                                 32000                     29000
insurance                                                           <u> 19400  </u>                   <u> 19400   </u>
  net income                                                         <u> 46600 </u>                   <u> 89600  </u>
NOTE: utility cost incurred in year 1 was $32000 but utility actually paid for in year 1 is $27000 which means there is an accrued utility of $5000. in income statement, the 5000 accrued utilities is added to year 1 utilities of 27000 to make up the 32000 and this 5000 accrued utilities is deducted from year 2 utilities of 34000 to arrive the 29000 used in income statements.