An undefined slope is a vertical line on a graph. This means it isn't equal to a y-value, but rather an x-value instead. All values of y work for this function, just as long as the x-coordinate is 11.
What you need to do is find the greatest amount (1) and the lowest amount (1/4) of sap collected and the find how many times the lowest can go into the greatest. (So how many times can 1/4 go into 1). I believe that this is how you would do that.