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3 years ago

1. Almost all dissatisfied guests complain. Group of answer choices True False

Business

1 answer:

aivan3 [116]3 years ago

7 0

Answer:

1. Almost all dissatisfied guests complain.

FALSE, ONLY ABOUT 5-10% OF DISSATISFIED CUSTOMERS ACTUALLY COMPLAIN. SOMETIMES THAT RATIO IS EVEN LOWER DEPENDING ON THE INDUSTRY.

2. About 13 to 16 guests out of every 100 are purposefully out to scam us and get something for free.

FALSE

3. If you solve a guest problem efficiently, quickly, and delightfully...that guest may be even more likely to use your product or service again than if he or she ever had a problem in the first place.

TRUE, ABOUT 95% OF THE GUESTS WHOSE PROBLEMS WERE SOLVED IMMEDIATELY AND DELIGHTFULLY GENERALLY RETURN OR HAVE A VERY POSITIVE OPINION ABOUT THE HOTEL.

4. Dr. Ricci gave two examples of excellence in guest service from which organizations?

C) Publix, JetBlue

5. It is only likely for a guest to receive outstanding service at luxury brands. That's why Ritz-Carlton, Mandarin Oriental, Four Seasons, and others are the best at what they do.

FALSE

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13.. Francisco leased equipment from Julio on December 31, 2021. The lease is a 10-year lease with annual payments of $150,000 d

tatuchka [14]

Answer:

$800,239.40

Explanation:

Calculation for the balance in Francisco lease liability at December 31, 2022

First step is to find the Liability for the year end 31st December 2021

Using this formula

Liability as on 31st December 2021=Initial Value of the Liability - Annual Payment

Let plug in the formula

31st December 2021 Liability =$1,013,854-$150,000

Liability as of 31st December 2021=$863,854

Second step is to find Interest for the Year 2022

Interest =$863,854×10%

Interest =$86,385.40

Third step is to less the interest amount from the Annual payment

Annual Payment $150,000- Interest $86,385.40

=$63,614.60

Last step is to find the balance in the lease liability at December 31, 2022

Lease liability balance = $863,854 -$63,614.60

Lease liability balance=$800,239.40

Therefore What should be the balance in Francisco lease liability at December 31, 2022 will be $800,239.40

5 0

3 years ago

According to the Center for 21st Century Skills, critical thinking ability includes all of the following skills, EXCEPT ______.

Mama L [17]

I think the answer would be using your eyes

6 0

3 years ago

Community Manufacturing Inc. developed the following standard costs for direct material and direct labor for one of their major

hammer [34]

Answer:

Particulars Standard Actual

Qty Rate Amount Qty Rate Amount

Materials 2,000 26 52,000 2,200 24 52,800

Labor 1,000 14 14,000 1,050 14.75 15,487.50

Actual output 10,000.00

Materials required (10000*0.20) = 2,000.00

Labor hrs required (10000*0.1) = 1,000.00

1. May's direct material price variance

= (SP-AP)*AQ

= (26 - 24*)2200

= 4,400 F

2. May's direct material quantity variance

= (SQ-AQ)*SP

= (2,000 - 2,200)*26

= 5,200 U

3. May's direct labor cost variance

= Standard Cost - Actual Cost

= 14,000 - 15,487.50

= 1,487.50 U

4. May's direct labor rate variance

= (SR-AR)*AH

= (14 - 14.75)*1,050

= 787.50 U

5. May's direct labor efficiency variance

= (SH-AH)*SR

= (1,000 - 1,050)*14

= 700 U

6 0

2 years ago

Which one of the following specialists is the general cashier who must have a complete understanding of the Explanation of Benef

scoray [572]

Answer:

The correct answer is letter "D": Payment poster.

Explanation:

Payment posters are employees in charge of handling the payment systems for medical assistance. Among their duties, payment posters process payments for patients whether in cash or electronically and must have a wide knowledge of how insurances work in regards to benefits and refund requests.

4 0

3 years ago

A segment of Mega Inc. manufactures and sells blankets. The various models of blankets are produced in a single factory using st

Anna007 [38]

Answer:

c. profit center

Explanation:

Based on the information provided within the question it can be said that the segment is most probably accounted for as a profit center. This is a specialty department formed inside an organization that deals with generating revenues and profits or losses. These departments are completely monitored and controlled since they are the main driving force of the company brand.

4 0

3 years ago