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KengaRu [80]
3 years ago
15

Ravi works in customer service for a company that has a high volume of dissatisfied customers who often express their anger in h

ostile and combative ways. Consequently, Ravi must often engage in ____________.
A. emotional labor
B. empathy
C. disinhibition
D. emotional contagion
Social Studies
1 answer:
kondaur [170]3 years ago
5 0

Answer:

Emotional labor

Explanation:

Emotional labor or emotional work is a term that refers to the process of managing feelings and expressions to fulfill the emotional requirements of a job. In other words, workers are expected to regulate their own emotions while they are interacting with customers, co-workers and superiors while they are in a work environment.

In this example, Ravi works in customer service for a company with a high volume of dissatisfied customers who express their anger in hostile and combative ways. Therefore, Ravi n<u>eeds to manage his feelings and emotions to not be upset about this and react in negative ways when talking to customers.</u> Consecuently, Ravi must engage in emotional labor.

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Benjamin has accepted a management position overseas in Japan. He is excited about this opportunity and has been learning about
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Answer:

the cognitive and social dimensions

Explanation:

According to my research on studies conducted by various psychologists, I can say that based on the information provided within the question Benjamin is most likely using the cognitive and social dimensions. This can be said because cognitive refers to acquiring knowledge and understanding through thought, experience, and the senses. Which is what Benjamin is using in learning about the culture, and is using social dimensions in learning about the Japanese environment.

I hope this answered your question. If you have any more questions feel free to ask away at Brainly.

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ss7ja [257]

Answer:

self-fulfilling prophecy is a belief or expectation that an individual holds about a future event that manifests because the individual holds it

Explanation:

Self-fulfilling prophecy is a prophecy in which an individual makes his or prediction to come true unknowingly simply because he or she expects that to happen. For example, a football team manager expects academy graduates in their club to be less skilled and so he refuses to play them regularly, when he brings them on during football matches, they are rusty and don’t play well which makes his prophecy to come true.  

Since negative thoughts can make things happen so are the positive thoughts as well. We need the positive thoughts in all cases and the following steps can break the cycle;

If the person who is the perceiver is motivated to obtain exact impression of the next person, then their expectation of that person would become more objective. In the other step, if the person or target knows that the perceiver bears wrongs expectation of him or her, then the target can adjust his or her behavior to counter such wrong expectations.  

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