Question

Southwest Airlines employees all know about when CEO Herb Kelleher visited one of the airline's hangars in the middle of the night in a dress with a purple boa—just to liven things up. In fact, this is part of Southwest's history. This is an example of using a ________ to impart organizational culture.

Answer 1

Answer:

Story

Explanation:

Organizational culture includes an organization's expectations, experiences, philosophy, as well as the values that guide member behavior, and is expressed in member self-image, inner workings, interactions with the outside world, and future expectations.

So Herb Kelleher's visit that night will act as a story in the organizational culture because of the impart it had on everyone.

Answer 2

Answer:

The correct answer is letter "B": story.

Explanation:

A company's story represents the most iconic events a firm when through during all the years it has been in business. Thus usually relate difficult situations in which the institution relied on employees' participation to change tides. Company "Heroes" are also mentioned in the organization's stories wh are former employers whose contribution to the firm marked the path of operations and who serve as inspiration.