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zaharov [31]
3 years ago
7

Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier l an

d know how far Tier l had progressed in troubleshooting?
A) Service Console Macros
B) Lightning Guided Engagement
C) Path for Cases
D) Lightning Flow Component.
Business
1 answer:
True [87]3 years ago
6 0

Answer:

B

Explanation:

Lightning Guided Engagement is the feature a Consultant should recommend to allow a Tier 2 Service Representative to take over case processing from Tier l and know how far Tier l had progressed in troubleshooting.

You might be interested in
Suppose Y is a random variable with mu Subscript Upper YμY ​= 0, and sigma Subscript Upper Y Superscript 2σ2Y ​= 1, skewness​ =
Andrews [41]

Answer:

Suppose Y is a random variable with mu Subscript Upper YμY ​= 0, and sigma Subscript Upper Y Superscript 2σ2Y ​= 1, skewness​ = 0, and kurtosis​ = 100.

n random variables drawn from this distribution might have some large outliers due to the reason that there might be some outliers because the kurtosis of the distribution equals 100..

Option A.

Explanation:

From the question, the rate of the description of the data given will not give rise  to outliers in the random sample drawn from the population.

Therefore, there might be some outliers because the kurtosis of the distribution equals 100 - Option A.

3 0
4 years ago
Cervetti Corporation has two major business segments, East and West. In July, the East business segment had sales revenues of $2
Akimi4 [234]

Answer:

a. $418,000

Explanation:

The computation of the contribution margin of the West business segment is shown below:

Contribution margin = Sales revenue - variable expenses

= $890,000 - $472,000

= $418,000

By deducting the variable expenses from the sales revenue we can get the contribution margin and we applied the same that is shown above.

7 0
3 years ago
A bond has a Duration (not Modified) of 4.2 years and is priced at 99.50. Its yield is 3%. How much will its price change if the
saw5 [17]

Answer:

1.22%

Explanation:

The modified duration of the bond gives an indication of change in price due to a 1% change in the yield to maturity,hence, the bond modified duration is computed using the formula below:

modified duration=Macaulay Duration/(1+YTM)

Macaulay Duration=4.2

YTM(initial)=3%

modified duration=4.2/(1+3%)= 4.08  

That for 1% change in yield to maturity price would change 4.08%

0.3% change in yield(3.3%-3%)= 4.08%*0.3%=1.22%

4 0
3 years ago
Tindell believes that if the ___________ are happy, they will take better care of the __________________, and wonderfully and ir
nevsk [136]

Answer:

The correct answer is letter "B": employee; customer; shareholders.

Explanation:

Kip Tindell, Chairman & CEO of The Container Store during an interview for Forbes (2014), stated that <em>a company's culture should focus on employee satisfaction since it is likely to be reflected in optimal customer service. When both, workers and clients are happy, shareholders will be happy, too</em>.

During the interview, Tindell explained that The Container Store's approach consists of giving employees better wages and training so they can keep motivated and treat consumers better which will make them return over and over again to the business. This is translated into higher profits for the company for the shareholder's satisfaction.

8 0
4 years ago
When considering marginal revenue versus marginal costs, marketers must ensure that.
LenaWriter [7]

It should be noted that when considering marginal revenue versus marginal costs, marketers must ensure that marginal revenue exceeds marginal costs.

<h3>What is marginal revenue and marginal costs?</h3>

The marginal cost of production serves as the change in total cost that is bern incured as a result of making or producing one additional item.

Marginal revenue (MR) on the other hand serves as the incremental entity.

However, In equilibrium, marginal revenue equals marginal costs.

Learn more about marginal revenue at;

brainly.com/question/25623677

4 0
2 years ago
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