Question

+ An e-commerce company spends a lot of money on product replacement, as customers often complain about the products they receive. The company has to replace the products delivered with better products. Which core value of total quality management can assist the e-commerce company in tackling the problem of product replacements?

Answer 1

Answer: Guaranteeing the quality of products so that the errors are completely eliminated instead of errors being identified and fixed.

Explanation:An e-commerce company spends a lot of money on product replacement, as customers often complain about the products they receive. The company has to replace the products delivered with better products. The company needs to guarantee that the quality of products errors are completely eliminated instead of errors being identified and fixed. By doing so , the cost will eliminated going forward .

Which core value of total quality management can assist the e-commerce company in tackling the problem of product replacements?