Answer:
Cultural particularity
Explanation:
Cultural particularity is a trait or feature of culture that is not generalized or widespread; rather, it is confined to a single place, culture, or society.
Purify would the the antonym
Answer:
situational attribution
Explanation:
Situational attribution also referred to as environmental or external attribution is a situation in which one attributes ones or another's behaviour, an outcome or an event to forces outside the person concerned. Such causes this can be attributed to includes luck, others, environmental factors, weather, etc.
You can attribute the cause of the customers complaint to a certain situation, hence making the situation not to be about you but the external force that caused it.
The bill is sent back to congress and if two thirds of all members of congress vote yes then it can still become a law