1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
Lana71 [14]
3 years ago
10

Imagine that you are a manager at Applebee’s, a restaurant chain. Turnover is always a challenge with restaurant employees, and

yours are no different. Your restaurant’s turnover rate is a little above the company average, and you would like to improve it. You believe that having better trained and more experienced servers will help you to decrease staffing costs and improve customer service and sales. Fortunately, you have a lot of control over how your restaurant’s jobs are designed and believe that redesigning the work might improve employees’ motivation, absenteeism, and turnover. You recently administered a survey assessing your employees’ job satisfaction, motivation, and perceptions about their jobs at Applebee’s that confirmed your suspicions. Employees provided a lot of honest information and additional comments that you think will be useful in restructuring your stores based on the job characteristics theory.
Social Studies
1 answer:
tatuchka [14]3 years ago
4 0

Answer:

There are two questions in all. The answer to question 1 is D;

Whilst the answer to the second question is A.

Explanation:

The question  speaks to the Job Characteristic Theory of Work Design. Job Characteristics Theory of Work Design is "a set of implementing principles for enriching jobs in organizational settings”

The theory posits that five core <em>job characteristics</em> should prompt <em>three critical psychological states</em>, which lead to many favorable personal and work outcomes. The moderators <u>Growth Need Strength</u>, <u>Knowledge</u> and <u>Skill</u>, and <u>Context Satisfaction</u> should moderate the links between the job characteristics and the psychological states, and the psychological states and the outcomes

These job characteristics are:

Skill Variety: This answers the question about how many skills are required to do a job. The more the number of skills required, the likelihood of the employee being more satisfied with their job

Task Identity: this answers the question about whether or not the contribution of the task to the overall growth of the organization is recognizable

Task Significance: This answer the question about whether or not the job itself has meaningful impact on others. A jobholder will be happier (according to the theory) to hold and execute a task with a seemingly higher purpose and or impact on other people.

Autonomy: This speaks to whether or not the job provides the employee with significant freedom, independence, and discretion to plan out the work and determine the procedures in the job. For highly autonomous jobs the outcomes of the work depend on the employees own efforts, initiatives, and decisions; rather than on the instructions from a line manager or a procedural manual. The level of greater responsibility experienced is directly proportional to the level of autonomy. That if an employee would prefer to be the architect of their success or failure.

Feedback: This speaks to the whether or not or the extent to which the worker has knowledge of results.

This is clear, specific, detailed, actionable information about the effectiveness of his or her job performance. When workers receive clear, actionable information about their work performance, they have better overall knowledge of the effect of their work activities, and what specific actions they need to take (if any) to improve their productivity

Recall that one of the moderators which moderates the links between job characteristics  and psychogical states and job outcomes is Growth Need Strength.

Growth Need Strength (GNS) is defined as:

the strength of a person's need for personal accomplishment, learning, and development”.

The psychological states affected by GNS according to the theory  and which in turn affect job performance are:

<em>Experienced Meaningfulness of the Work:</em> The degree to which the jobholder experiences the work as intrinsically meaningful and can present his or her value to other people and/or the external environment.

<em>Experienced Responsibility for Outcome of the Work</em>: The degree to which the worker feels he or she is accountable and responsible for the results of the work.

<em>Knowledge of Results of the Work Activities</em>: The degree to which the jobholder knows how well he or she is performing.

Given the above background, if the results of the survey shows that Growth needs strengths is consistently high, then it means that as a manager at Applebee restaurant chain, the interventions to the core job characteristics are likely to be effective.

With regard to the Second Question:

If  the staff feel that they have no control over how they do their jobs, which in turn makes them feel unable to provide the best customer service that they can then the following from the explanation above the job redesign will look at the psychological state that speaks to

D) Experienced meaningfulness of the work

Cheers!

You might be interested in
In what way were the Ku Klux Klan and the Freedmen's Bureau the same?
bagirrra123 [75]
I think it’s A going based off memory
4 0
3 years ago
The word "Citizenship" in both........................... civilizations indicates good citizen",
Kobotan [32]

Answer:

The answer is 2, Romanian and Greek.

5 0
2 years ago
Which are accurate descriptions of the social structure of the Spanish colonies
vlada-n [284]

Answer:

how is nepotism tendency a corruption

4 0
3 years ago
Patrick and Anna have been in a romantic relationship for some time, and they have begun to spend more time with each other's fa
maksim [4K]

The correct answer would be, Social Commitment.

While they do not always enjoy spending time with their partner's family, they do this because of the Social Commitment.

Explanation:

When people fulfill the social demands of other people just for the sake of the commitment they made with each other, they are said to be bounded by the Social Commitment.

If two persons are committed, it is their ethical responsibility to take care of the social needs of the other person as well. Just like in this example given in the question, Patrick and Anna don't like to spend time with each other's family, but they both do it often because of their commitment with each other, which obligate them ethically to move with each other socially as well.

Learn more about Relationships and Commitments at:

brainly.com/question/14140646

#LearnWithBrainly

4 0
3 years ago
How do u write a report?
otez555 [7]
Generally when you write a report you want a introduction paragraph. This will introduce the reader to what you’re going to say. Then you want to usually have at least 3 body paragraphs. This is where you talk about everything you need to. Lastly, you’ll need a conclusion paragraph. This paragraph wraps up / summarizes everything you said throughout the report.
8 0
3 years ago
Other questions:
  • What animals in nature are similar to the egg drop experiment?
    15·1 answer
  • When max weber talked about prestige as a determining factor of social class
    13·2 answers
  • Amber is extremely afraid of rejection, and so she has withdrawn from social contact. she would most likely be considered to hav
    5·1 answer
  • What does spam mean
    11·1 answer
  • Defense of Marriage Act of 1996. National Healthcare Reform Act (Obama care). The recent legalization of marijuana by the states
    12·1 answer
  • Lines 1–25: What different types of information are found in these stage directions? What does the audience see on the stage whe
    7·1 answer
  • How to address hate crime?
    5·1 answer
  • What do you do when there's to much drama at school?
    5·1 answer
  • Please answer this question ​
    7·1 answer
  • PLEASE HELP ASAP!!! Identify the infinitive phrase and its use.
    6·2 answers
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!