It's like the judge that has full and total power
Answer:
rapport
Explanation:
Rapport means close and harmonious relationship. In sales and marketing building relationship is crucial factor. It becomes even more important if the client is new and potential one. To develop relationship, it is important to that person involved have similar attitude, behavior or interest. This helps in generating positive perspective from other person and show reciprocal behavior. It helps to develop favorable verbal and non verbal interaction among the people involved.
In the problem mentioned Steve wanted to develop positive image so that interaction can be taken forward positively. Hence, he begins talking about thing in which client has interest. In doing so he is trying establish rapport with the client.
I thin the best way to know which of the bull is the father of you cow, find the bull that Marcelino has seen last day that the bulls have gone to the fence and let the cow be the bait and of the cow will agree on a bull that the bull could impregnate her again, i think he's the father. Its just my suggestion :)
One persons focus of control is one person's impact on a situation.
Circumstance is beyond one person's control but influenced by everyone's interactions to the situation.