Answer:
And he has reasons to be angry. The hotels usually are part of a large chain that can provide service for costumers to be happy in the given case that something like what you described happens. The hotel is not taking into account the interest and concerns of it's costumer and that will greatly affect the reputation the have.
Explanation:
When a company "Guarantee" a service or product is under the moral obligation to satisfy the costumer on the terms previously agreed on. Managers should be aware that failing to fix the problem will no doubt affect the perception of possible clients in the future.
Answer:
True
Explanation:
The ISO 9000 management systems helps organize to meet buyers needs within regulation and requirements related to a service. A industry certifications can be used to hire and train workers.
B.) moral I think. Hope this helps
