Question

The manager of the sales department (a profit center) at Harvey’s HVAC, decides to outsource any sales training that the division needs since in house training is expensive, even though the outsourced training does not cover the company’s repair and warranty information from the service department. Who is making a bad decision?

Answer 1

Answer:

The sales department

Explanation:

The success of the business depends on the sales department. The sales department is the link between the company's product and the consumer. Since salespeople have direct contact with the customers on daily basis, they become important to personal information that helps make sales interactions friendly and smoothly. The manger of the sales department is the one making a bad decision, since he is head of the department. Not granting source training will affect the company.