Answer:
Give the customer time to express his/her anger and then restart the conversation.
Explanation:
A person working as a help desk executive is meant to be equipped with customer service skills and experience. They are the mediator between the customers and the actual service providers in a company.
A good help desk executive should have good communication skills, they should have the ability to diffuse tension which it needed in this context.
Answer:
Yes.It would be considered as a computer Crime.
Explanation:
This is because you are an unauthorised user
Answer:
A power supply consists of wires connecting the cpu and other parts of the computer. The data bus transfers data between CPU and memory unit.
Explanation:
Answer:
Pharming involves:
redirecting users to a fraudulent website even when the user has typed in the correct address in the web browser.
Explanation:
- When a hacker steals your confidential and private information by installing a malicious code on your computer which misdirects you to fake and fraudulent websites, this is called pharming.
- Hacker installs virus on your computer which manipulates the host files on your computer.
- The hacker uses DNS cache poisoning to attack DNS services on your computer which makes many users to enter fraudulent site, unknowingly, as they type the URL of the real website.
- These fraudulent website developed by hacker can install virus on your computer and steal confidential information from your computer.
- Pharming is done by hackers in order to steal sensitive data from a person's computer.
Answer: PowerPoint has a free, built-in service for broadcasting online.
Explanation:
The statement that's true about the broadcast of a slideshow online is that PowerPoint has a free, built-in service for broadcasting online.
Option 1 is wrong as all transitions are not properly displayed to the audience when broadcasting online.
Option 2 is wrong as broadcasting as slideshow online is an option for most PowerPoint users.
Option 3 is wrong because when broadcasting online, third party desktop sharing software isn't necessarily an option and it isn't a must that it must be used.
Therefore, the correct option is 4.