Answer:
C. persuasion; silent authority
Explanation:
Influence tactics can be regarded as steps that can be taken by people in order to exert influence on others in a particular organization, thereby bringing about achieving their goals. If successfully applied, influence tactics can help junior managers or lower level that lack substantial sources of power to be able to exert impact on both behavior and decisions of others within that organization.
Silent Authority can be regarded as silent application of authority, which can be elaborated as when someone complies with a particular request as a result of the requester’s legitimate hierarchical power and role expectations of the target person. This condition is often been referred to as deference to authority. As regards to deference, it takes place, where one comply with ones boss in completion of particular task, let say this task falls within one's job scope and ones boss has the right in making this request, then we can say the influence strategy works without persuasion or negotiation.
As an expert ,one would have broad as well as deep competence in terms of knowledge, experience and skill, with help of practice and education in a specific field. Individuals that has expertise usually have influence with the use of persuasion.
Power provide a person or unit with
opportunity to exert influence as regards organizational outcomes. Influence can be regarded as power in action. It should be noted that People with expertise tend to have more influence using persuasion, whereas those with a strong legitimate power base are usually more successful applying silent authority.
Answer:
listen to the entire complaint
Explanation:
In the scenario being described, you should listen to the entire complaint. This will make the customer feel as though you are paying attention and listening/understanding her frustration and by doing so you might also acquire new information regarding the issue that was not previously shared to the other technician. Once the client has finished venting her anger and explaining the situation, only then should you begin to offer a solution.
Q: What was the central point that Bastiat was trying to make in his imaginary petition of the candle makers? A: <span>The "Candle Maker's Petition" is a satire of protectionist </span>tariffs<span> written the by great French economist, </span>Frederic Bastiat.
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Q:</span><span>Do you agree with Bastiat? A: this is an opinion. no right or wrong.
Q:</span><span>Why or why not? How does this argument relate to current arguments about free trade? A: Again your opinion if needed for this responce.
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I feel stressed reading this question as it has no context but the question is asking for your opinion. there really is no wrong answer
