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Bezzdna [24]
3 years ago
15

What gathers product details and issue resolution information that can be automatically generated into a script for the represen

tative to read to the customer
Business
1 answer:
Alexus [3.1K]3 years ago
5 0

Answer:

Call Scripting System

Explanation:

The Call Scripting System is frequently used by telemarketers among others when attending to contacts, clients or customers. The call script also referred to as the Cold Calling Script makes use of logic, correct wordings or talking points to assist an agent when dealing with a prospective customer.

These scripts are ideal because they can be integrated into telephony and Interactive Voice Response (IVR) Systems to ensure that an agent gets handy and appropriate information about a customer or client.

The Call Scripting System is widely used across call centres and Customer Satisfaction Centres. An advantage of this system is that it guarantees Consistency in customer data information that is being used to issue resolutions to clients irrespective of the agent on Customer Service Duty.

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Summarise the five (5) types of directors in incorporated companies.
goldenfox [79]
Alternate director, chair, de facto director, executive director, non-executive director, independent director, lead director, managing director, nominee director and shadow director.
4 0
3 years ago
A television commercial advertises that a certain type of battery will last, on the average, 20 hours longer than twice the life
vladimir2022 [97]
352.5 Hours to be exact

4 0
3 years ago
Current Attempt in Progress Incorrect answer icon Your answer is incorrect. Carla Willis will invest $34,700 today. She needs $1
Nitella [24]

Answer:

12.18%

Explanation:

Present value = $34,700

Future Value = $173,500

Time (n) = 14 years

Interest Rate = i

Future Value = Present Value * (1+i)^n

$173,500 = $34,700 * (1 + i)^14

(1 + i)^14 = $173,500/$34,700

(1 + i)^14 = 5

1 + i = 5^(1/14)

1 + i = 1.1218284

i = 1.1218284 - 1

i = 0.1218284

i = 12.18%

So, the annual interest rate she must earn is 12.18%.

4 0
3 years ago
_____ contracts involve payment to the supplier for direct and indirect actual costs and often include fees.
mojhsa [17]

Cost-reimbursable contracts involve payment to the supplier for direct and indirect actual costs and often include fees.

A cost-reimbursable contract is an agreement between two parties called the contractor and the owner. Here the contractor gets the reimbursement for the cost incurred while carrying out the work as per the contract, and also gets an additional fixed fee from the company or an owner.

Here the final pricing of the contract is determined later based on the underlying deal and the actual costs it took to complete a project given to the contractor.

Hence, cost-reimbursable contracts involve payment for direct and indirect actual costs.

To learn more about cost-reimbursable here:

brainly.com/question/23183570

#SPJ4

7 0
1 year ago
The Holiday Corporation had sales of $450 million this year. Its accounts receivable balance averaged $30 million. How long, on
Zina [86]

Answer:

24.3 days

Explanation:

Calculation for How long, on average, does it take the firm to collect on its sales

Using this formula

Average collection period = (Accounts receivable / Credit sales) * 365 days

Let plug in the formula

Average collection period =$30 million/$450 million *365 days

Average collection period =24.3 days

Therefore How long, on average, does it take the firm to collect on its sales is 24.3 days

8 0
3 years ago
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