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Bezzdna [24]
3 years ago
15

What gathers product details and issue resolution information that can be automatically generated into a script for the represen

tative to read to the customer
Business
1 answer:
Alexus [3.1K]3 years ago
5 0

Answer:

Call Scripting System

Explanation:

The Call Scripting System is frequently used by telemarketers among others when attending to contacts, clients or customers. The call script also referred to as the Cold Calling Script makes use of logic, correct wordings or talking points to assist an agent when dealing with a prospective customer.

These scripts are ideal because they can be integrated into telephony and Interactive Voice Response (IVR) Systems to ensure that an agent gets handy and appropriate information about a customer or client.

The Call Scripting System is widely used across call centres and Customer Satisfaction Centres. An advantage of this system is that it guarantees Consistency in customer data information that is being used to issue resolutions to clients irrespective of the agent on Customer Service Duty.

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The rest of the world sees problems; Martin sees opportunity. He made money in real estate and lost it when the recession hit. B
Ierofanga [76]

Answer:

Resilience

Explanation:

In psychology, the term resilience refers to the process of coping with trauma, tragedy or adversity and adapt to it. But it doesn't only refer to the process of adaptation but actually it involves personal growth. In other words, the person grows thanks to the adversity, the person also sees problems as an opportunity to learn and become a better person.

In this example, Martin sees opportunity where the rest of the world sees problems, he made money and lost it but he's wealthy again. We can see that Marty has coped with adversity (the recession) but he adapted to it and he found a way to go through that and earn a living and become wealthy again, thus, this is an example of high resilience.

8 0
3 years ago
What is a stock dividend? and im not sure how to calcuate the monthly payment.
maksim [4K]

Answer:

Marie est allee chez le medecin

3 0
3 years ago
Feather Friends, Inc., distributes a high-quality wooden birdhouse that sells for $120 per unit. Variable expenses are $60.00 pe
umka21 [38]

Answer:

50%

Explanation:

Given: Selling price= $120 per unit.

          Variable cost= $60 per unit.

First computing contribution margin.

Contribution margin= Selling\ price\ per\ unit - variable\ cost\ per\ unit

⇒ Contribution margin= \$120 - \$ 60

∴ Contribution margin=  \$ 60

Now, calculating the contribution margin ratio.

Contribution margin ratio= \frac{Contribution\ margin}{selling\ price\ per\ unit}

⇒ Contribution margin ratio= \frac{\$ 60}{\$ 120} \times 100

∴ Contribution margin ratio= 50\%

Hence, the product´s contribution ratio is 50%.

7 0
3 years ago
Two ways in which best bank can adapt to the challenges of the macro environment​
cupoosta [38]

Answer:

Mergers or Information Management

Explanation:

Mergers-In order to respond to certain challenges, businesses may choose to merge with another business. The new business will have a larger market share than either of the original businesses did.

Information management -All changes lead to new information that needs to be distributed to all the relevant parties.

Information must be managed efficiently and a system must be in place so that the relevant staff can easily access it.

Information must be protected and kept secure to protect the company's intellectual property.

7 0
2 years ago
A(n) ________ underwrites new issues of securities for corporations, states, and municipalities needed to raise money in the cap
xxMikexx [17]

Answer:

Non Banking Institutions (Investment Bank)

Explanation:

Non Banking Institutions (Investment Bank) do not have a full banking licence and are not usually supervised by a national or international banking regulatory agency.

NBIs facilitate investment, market brokerage, contractual savings and risk pooling.

Non Bank Institutions provide avenues for transforming an economy's savings to capital investment.

One way they do this is by underwriting new issues of securities for corporations, states, and municipalities needed to raise money in the capital markets.

8 0
3 years ago
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