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Bezzdna [24]
3 years ago
15

What gathers product details and issue resolution information that can be automatically generated into a script for the represen

tative to read to the customer
Business
1 answer:
Alexus [3.1K]3 years ago
5 0

Answer:

Call Scripting System

Explanation:

The Call Scripting System is frequently used by telemarketers among others when attending to contacts, clients or customers. The call script also referred to as the Cold Calling Script makes use of logic, correct wordings or talking points to assist an agent when dealing with a prospective customer.

These scripts are ideal because they can be integrated into telephony and Interactive Voice Response (IVR) Systems to ensure that an agent gets handy and appropriate information about a customer or client.

The Call Scripting System is widely used across call centres and Customer Satisfaction Centres. An advantage of this system is that it guarantees Consistency in customer data information that is being used to issue resolutions to clients irrespective of the agent on Customer Service Duty.

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Dave's Duds reported cost of goods sold of $2,000,000 this year. The inventory account increased by $200,000 during the year to
Nookie1986 [14]

Answer:

a. $2,200,000

Explanation:

We solve considering the inventory identity:

$$Beginning Inventory + Purchase = Ending Inventory + COGS

$$ Purchase = (Ending Inventory - Beginning Inventory) + COGS

the difference during the year means the difference between ending and beginning inventory was of 200,000

So we plug that into the formula and solve

$$ Purchase = +200,000 + 2,000,000

Purchase 2,200,000

4 0
3 years ago
On January 1, 2005 Franz Company purchased a truck that cost $22,000. The truck had an expected useful life of 5 years and a $4,
allochka39001 [22]

Answer: The amount of depreciation expense recognized in 2006, using the double declining balance method is $5,280.

And the journal entries required are:

Debit Depreciation expense                     $5,280

Credit Accumulated depreciation             $5,280

Explanation: The double-declining method is otherwise known as reducing balance method. It is usually derived by using the formula below:

Double-declining depreciation = 2 X SLDP X BV

Where SLDP = straight-line depreciation percentage

           BV = Book value of the asset (Cost minus depreciation)

So using the straight-line depreciation method, we need to remove the salvage value from the cost and then divided by 5 years. That is, ($22,000 - $4,000) / 5 years = $3,060 yearly depreciation expense.

However, under the double-declining method, we need to divide the 100% by the useful life of the asset first to get the SLDP then multiply by 2, that is, 100%/5 years = 20% x 2 = 40%.

So 40% x $22,000 in year 1 (December 31, 2005) is $8,800

In year 2 (December 31, 2006), 40% x $13,200 ($22,000 - $8,800) = $5,280 and so on. The depreciation expense would stop immediately it falls below the salvage value of $4,000.

So the book value of the asset at the end of year 2 is $7,920 ($13,200 - $4,000 accumulated depreciation).

5 0
3 years ago
Read 2 more answers
Green Valley Exporters USA has $100,000 of before tax foreign income. The host country has a corporate income tax rate of 25% an
Vinil7 [7]

Answer:

Amount paid in host country will be = Income * Tax rate in host country = $100,000*25% = $25,000

Amount paid in US will be Income * Tax rate in US - Tax paid in host country (Since the tax rate in host country is lower than USA) = $100,000*35% - $25,000 = $35,000 - $25,000 = $10,000

7 0
3 years ago
Soda and pizza are complements because they are often enjoyed together. When the price of soda rises, what happens to the supply
almond37 [142]

Explanation:

In the case of the complements goods, if the price of the soda rises, the demand would be decreased and the supply would rises. Since the soda and pizza are complementary goods so the impact of one good would be the same for another good also

Moreover, we also know that the price and the demand has an inverse relationship but the price and the supply has a direct relationship

6 0
3 years ago
Jim was a mechanic. One day when he attempted to weld a car's gasoline tank, it exploded and he was hurt. He filed to collect wo
Vadim26 [7]

Jim can recover even if he was negligent and violated the employer's rules.

Option D is correct.

<u>Explanation: </u>

Employee compensation is a system that is publicly sponsored and pays financial benefits to employees who are injured during their work. The coverage of the employee is an insurance form that provides compensation for accidents or handicaps suffered by its employees.

The workers ' compensation act guaranteed that all employees injured at work received daily insurance and paid for hospital costs. By return, disabled workers earned the right to sue their bosses and supervisors for wrongdoing and earned the right to claim damages for pain and misery.

The payment for employees is basically a scheme of no consequence if the wounded employee is not at issue with the negligence of its own responsibility or the misconduct of his or her boss or friends, but only for his or her labor-related injuries is included in the injured workplace.

5 0
3 years ago
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