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Bezzdna [24]
2 years ago
15

What gathers product details and issue resolution information that can be automatically generated into a script for the represen

tative to read to the customer
Business
1 answer:
Alexus [3.1K]2 years ago
5 0

Answer:

Call Scripting System

Explanation:

The Call Scripting System is frequently used by telemarketers among others when attending to contacts, clients or customers. The call script also referred to as the Cold Calling Script makes use of logic, correct wordings or talking points to assist an agent when dealing with a prospective customer.

These scripts are ideal because they can be integrated into telephony and Interactive Voice Response (IVR) Systems to ensure that an agent gets handy and appropriate information about a customer or client.

The Call Scripting System is widely used across call centres and Customer Satisfaction Centres. An advantage of this system is that it guarantees Consistency in customer data information that is being used to issue resolutions to clients irrespective of the agent on Customer Service Duty.

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On January 1, 2017, Grand Haven, Inc., reports net assets of $945,300 although equipment (with a four-year remaining life) havin
borishaifa [10]

Answer:

patent on the consolidated estament: 32,000

Explanation:

45,000 x 80% = 36,000

36,000 / 9 = 4,000 amortization per year

 patent of Grand heaven

<u>      debit           credit        </u>

  36,000 recognize at purchase

                        4,000 december 31th amortization

  32,000 balance.

5 0
3 years ago
Saxbury Corporation's relevant range of activity is 3,000 units to 7,000 units. When it produces and sells 4,100 units, its aver
Lina20 [59]

Answer:

$63,140

Explanation:

For computing the total amount of product cost first we have to find out the total product cost per unit which is shown below

Direct material cost per unit + Direct labor cost per unit + Variable manufacturing overhead per unit + Fixed manufacturing overhead per unit.

= $6.70 + $3.40 + $1.50 + $3.80

= $15.40

Now the

Product cost is

= units produced × cost per unit

= 4,100 units × $15.40

= $63,140

We simply applied the above formulas

4 0
3 years ago
Describe two types of investment accounts that you might use in the future. For each type of account, list at least one reason w
larisa [96]
401k is an investment account that you can use to save your paycheck from your work. Most employers provide this. 

A 529 is also another good investment for saving up for college as there are no taxes applied to the investment or income as long as it is used for schooling.

A HSA plan is able to accumulate value for a future health purchase and is also usually taken out of your paycheck. Taxes do not apply so you get the full value of the amount you decide to set aside.
8 0
3 years ago
Ginny Trueblood is considering an investment which will cost her $120,000. The investment produces no cash flows for the first y
velikii [3]

Answer:

The project should be rejected as the payback period of 3.97 years exceeds the required 3 years. So, the correct option is E

Explanation:

The table showing the discounted cash flows of each year:

Computing discounted payback as:

Discounted Payback = Number of years + (Initial Cost - Discounted Cash flow of year 1 + Discounted Cash flow of year 2 + Discounted Cash flow of year 3 / Discounted Cash flow of year 4)

= 3 + ($120,000 - $0 - $28,925.62  - $41,322.31  / $51,226.01)

= 3 + ($49,752.07 / $51,226.01)

= 3 + 0.97

= 3.97

Working Note:

Discounted Cash Flow is computed as:

Discounted cash flow = Cash Flow / (1 + r) ^ n

where

r is rate of return that is 10%

n is number of year

So,

For 1st year:

= $0 / (1 + 0.1) ^1

= $0

For 2nd year:

= $35,000 / (1 + 0.1) ^ 2

= $35,000 / 1.21

= $28,925.61

For 3rd year:

= $55,000 / (1 + 0.1) ^ 3

= $55,000 / 1.331

= $41,322.31

For 4th year:

= $75,000 / (1 + 0.1) ^ 4

= $75,000 / 1.4641

= $51,226.01

6 0
3 years ago
McMahon Inc. reported the following on the company's statement of cash flows in 2016 and 2015:
podryga [215]

Answer:

$137,200; $103,600

Explanation:

In 2015:

Free cash flow:

= Net cash flow from operating activity - Capital expenditure

= $294,000 - (70% × $224,000)

= $294,000 - $156,800

= $137,200

In 2016:

Free cash flow:

= Net cash flow from operating activity - Capital expenditure

= $280,000 - (70% × $252,000)

= $280,000 - $176,400

= $103,600

3 0
2 years ago
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