You want to change your cell phone plan and call the company to discuss options. This is a typical example of CRM that focuses o

Question

2 years ago

9

You want to change your cell phone plan and call the company to discuss options. This is a typical example of CRM that focuses o

n_______loyalty programs for current customerscustomer service and supportprofitability for the companyacquisition of new customers.

Computers and Technology

1 answer:

zhannawk [14.2K] · Answer 1 · 2022-02-02T00:06:01+03:00

Answer:

customer service and support

Explanation:

-Loyalty programs for current customers refer to incentives companies provide to existing customers to encourage them to keep buying their products or services.

-Customer service and support refers to the assistance companies provide to their existing customers to help them solve issues or provide information about their current products or services and other options.

-Profitability for the company refers to actions that will increase the financial gains of the company.

-Acquisition of new customers refers to actions implemented to attract clients.

According to this, the answer is that this is a typical example of CRM that focuses on customer service and support because you call the company to get assistance with options to change your current products.

The other options are not right because the situation is not about incentives for the customer or actions the company implements to increase its revenue. Also, you are not a new customer.