Ab. smile at them and make eye contact while you continue to help the first customer so they know they were recognized and not being ignored.
Answer:
The correct answer is letter "B": controlling.
Explanation:
In strategic planning, controlling is the step in which the project is being carried out but monitoring is needed to track the progress of work. Controlling will allow the company to find out if it is ahead or behind the scheduled plan and if there are corrections to be made or simple adjustments.
Answer with Explanation:
The introducing of newest technology would definitely have financial and operational implications. These implications are given as under:
Financial implications
- Cost Reduction: The operational costs would be reduced by investing in the newest technology which will make the cash flow position better with time.
- Benefits Lost Risk: It is possible that the investment might not bring value to the company because of any emergent problems, whose mitigation requires incurring of additional costs.
- Cost Advantage: The lower operational cost can drive higher sales because the company will be charging lower fare prices to its customer thus giving Cost Advantage.
- Investing in newest technology might not bring value to the company because it is not attracting potential customers but it might pay off later in the form of developed customer loyalty.
Operational implications
- Implementing a newest technology might improve the operational processes through which the customer go through, which would increase the customer satisfaction.
- Implementation problems of newest technology.
- Long term Customer retention will easy for the airline company due increased customer satisfaction.
- Operational efficiencies related to services will process the customer fastly saving the companies precious time wasted in these process thus reducing the future human resource cost.
- Using robots might bring adverse marketing because the people might think that the human resource are no more required and risks associated with the acceptance of technology due to cultural differences.
- Better Security systems would increase the security level and safety levels for the customers.
<span>A customer touch point for abacus airlines would be an item such as reservation desk.
A customer touch point is a point in the process where a consumer and the organization exchange information, finish providing the service, or handle transactions. At the reservation desk, the customer and the business are focusing on the business and service transactions. </span>
Answer:
The credit manager, and the Controller
Explanation:
The credit manager is responsible for maintaining the credit policy, in order to fulfil this target they are responsible to look at the sales and ensure the credit sales are in the sales limit.
Further that the company do not have the bad debts, it shall verify each customer properly that they have enough funds, and ensure their credibility.
Controller is responsible for maintaining the financial records of accounts, and reporting the transactions to managers.
Accordingly, Credit manager along with controller are directly responsible to the vice president of finance.
