Question

Gillian is sitting in a crowded coffee shop when she hears the squeal of brakes and the crash of metal-on-metal. She looks around and notices that all the other customers remain engrossed in their conversations. Because these cool and calm responses __________, Gillian will be __________.

Answer 1

Answer: The correct answers are 1-increase pluralistic ignorance 2- less likely to assume it's an emergency situation

Explanation:

Pluralistic ignorance is a concept in social psychology that refers to a situation in which a group of people reject certain norms or behavior but go along with it because they feel and assume (Sometimes incorrectly) that other people accept it.

Pluralistic ignorance can explain the By-stander effect that leads people to think "if no one is saying anything or doing anything then I'm not going to say or do anything".

In this particular case, Gillian heard a squeal of brakes and a crash. She looks around and notices that no one was affected by that noise and subsequently she stays calm.