Answer:
The answer is Postpurchase behavior in both cases in the question above.
Explanation: The Purchase Decision Process is a process in which a consumer goes through 5 stages, which are:
1. Need recognition: this is where the consumer recognizes their need that is to be met.
2. Information search: which is where the consumer searches for the best alternatives to meet this need.
3. Alternative evaluation: after the information search must have brought up some alternatives, this stage is where the consumer evaluates each alternative to see which will best meet the need.
4. Purchase decision: this is the stage where the consumer makes the decision to purchase from the best alternative that they chose during alternative evaluation.
5. Postpurchase behavior: this is the stage in which the consumer compares the product they bought with their expectations. This stage will mostly determine whether the consumer will buy that product another time or whether they will avoid it.